Support tickets: Here's how to speed up your interaction with our customer support

Here's how to speed up your interaction with our customer support:

Requests should be sent to zeroni_support@eg.fi

Always state in the message:

·       What business environment in question

·       Which construction site in question

In the case of a person:

·       Name

·       Tax number

·       E-mail address

In the case of a device:

·       Always indicate the IMEI code of the device

Describe the problem as accurately as possible.

Example issue: Device does not collect check ins

·       How does the device react to the tag? Does the device respond to the tag at all?

·       Person's information

·       Is the person's access permit in order?

·       Does the person have site cards in order? What card/tag?

·       Will the gate open?

·       What lights do you see on device? Are there any lights?

·       Whether the problem affects one or more people

·       Mention as additional information if the device has been moved or there have been power outages on site

·       At the vehicle gate: check that the person has a valid vehicle permit

User updates:

·       Information to be updated (if known) and new information to be added

·       Person's name (former/current)

·       Email address (former/current)

·       Telephone number

·       Tax number (There might be several persons with same name)

Always reply to the original thread to make it easier for us to track the status of your ticket and keep the necessary information in one place. 

Create a new post on a new topic to keep problem solving clear.